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warranty


    Upgrade Innovations warrants all saws against defects in materials or workmanship for the usable life of the product. This warranty does not cover damage caused by normal wear and tear, misuse, alteration or abuse. Shipping charges to Upgrade Innovations for a defective product are not covered.

Should we determine a product is covered under this warranty, we will repair it or replace it at our option.

To obtain warranty service:
  1. Package the saw securely. Please include your name, return address and a brief description of the problem.

  2. Return the product to:
    Upgrade Innovations
    Attn. Warranty
    1886 Belle Isle Place
    North Vancouver BC, V7P 1X8
    Canada

  3. Within Canada, return items via prepaid, insured regular parcel post. We will not accept CODs or courier deliveries.

  4. From outside Canada, ship goods prepaid, by insured surface mail. To avoid unnecessary delays and cost, clearly write "Canadian Goods returning" on the outside of the package. Note: -- Do not--- return items by UPS or other carriers, as duty and / or brokerage fees might be charged. If we find that charges apply your return will be refused and when charges show up on our courier account we will pass that cost on to you.

  5. When you send your product, be sure it is insured. Unfortunately, we cannot be responsible for saws that never reach us.

  6. Please allow 2 weeks plus shipping time for your repaired or new product to be returned to you at our expense. We are not responsible for any taxes or duties that may be assessed on a return shipment.
If you have any questions, please email us at
info@upgradeinnovations.com.
     
 
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